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[ DevCourseWeb com ] Udemy - Itil V4 Foundation Essentials For It Service Excellence
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Get Bonus Downloads Here.url (Size: 1.03 GB) (Files: 37)
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1 - Introduction to ITIL v4 Foundation
1 - Course Introduction and Overview.mp4
2 - What is ITIL and Why is it Important.mp4
3 - Evolution of ITIL From v3 to v4.mp4
4 - Key Concepts and Principles of ITIL v4.mp4
2 - Service Management Concepts
10 - 4th Dimensions.mp4
11 - The ITIL Service Value System SVS.mp4
12 - Service Relationships and Service Value Chains.mp4
5 - Introduction to Service Management.mp4
6 - The Four Dimensions of Service Management.mp4
7 - First Dimensions.mp4
8 - 2nd Dimensions.mp4
9 - 3rd Dimensions.mp4
3 - ITIL Service Value Chain Activities
13 - Service Strategy Overview and Key Concepts.mp4
14 - Service Design Overview and Key Concepts.mp4
15 - Service Transition Overview and Key Concepts.mp4
16 - Service Operation Overview and Key Concepts.mp4
17 - Continual Service Improvement Overview and Key Concepts.mp4
4 - ITIL Guiding Principles
18 - Introduction to ITIL Guiding Principles.mp4
19 - Focus on Value.mp4
20 - Start Where You Are.mp4
21 - Progress Iteratively with Feedback.mp4
22 - Collaborate and Promote Visibility.mp4
23 - Think and Work Holistically.mp4
24 - Keep It Simple and Practical.mp4
25 - Optimize and Automate.mp4
5 - ITIL Practices
26 - Overview of ITIL Practices.mp4
27 - Service Level Management.mp4
28 - Incident Management.mp4
29 - Problem Management.mp4
30 - Change Control and Release Management.mp4
31 - Service Request Management.mp4
32 - Service Desk.mp4
33 - Continual Service Improvement.mp4
6 - Preparing for the ITIL v4 Foundation Exam
34 - Overview of the ITIL v4 Foundation Exam.mp4
7 - Course Recap andFinalThoughts
35 - Course Recap andFinalThoughts.mp4
Bonus Resources.txt
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