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[ FreeCourseWeb com ] Udemy - ITIL 4 Foundation Certification Exam Training
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1. Introduction
1. ITIL 4 Foundation Certification Exam Training-en_US.srt
1. ITIL 4 Foundation Certification Exam Training.mp4
2. Introduction to IT Service Management-en_US.srt
2. Introduction to IT Service Management.mp4
3. About ITIL-en_US.srt
3. About ITIL.mp4
4. The structure and benefits of the ITIL 4 Framework-en_US.srt
4. The structure and benefits of the ITIL 4 Framework.mp4
About-ITIL.pdf
Introduction-to-IT-Service-Management.pdf
The-structure-and-benefits-of-the-ITIL-4-framework.pdf
2. Concepts of Service Management
1. Concepts of Service Management Introduction-en_US.srt
1. Concepts of Service Management Introduction.mp4
2. Value and Value Co-Creation-en_US.srt
2. Value and Value Co-Creation.mp4
3. Organizations, Service providers, Service consumers, and other stakeholders-en_US.srt
3. Organizations, Service providers, Service consumers, and other stakeholders.mp4
4. Products and Services-en_US.srt
4. Products and Services.mp4
5. Service Relationships-en_US.srt
5. Service Relationships.mp4
6. Outcomes, Costs, Risks, and Utility & Warranty-en_US.srt
6. Outcomes, Costs, Risks, and Utility & Warranty.mp4
Concepts-of-Service-Management-Intro.pdf
Organizations-Service-providers-Service-consumers-and-other-stakeholders.pdf
Outcomes-Costs-Risks-and-Utility-Warranty.pdf
Products-and-Services.pdf
Service-Relationships.pdf
Value-and-Value-Co-Creation.pdf
3. The Four Dimensions of Service Management
1. The Four Dimensions of Service Management Introduction-en_US.srt
1. The Four Dimensions of Service Management Introduction.mp4
2. Organizations and People-en_US.srt
2. Organizations and People.mp4
3. Information and Technology-en_US.srt
3. Information and Technology.mp4
4. Partners and Suppliers-en_US.srt
4. Partners and Suppliers.mp4
5. Value Streams and Processes-en_US.srt
5. Value Streams and Processes.mp4
Information-and-Technology.pdf
Organizations-and-People.pdf
Partners-Suppliers.pdf
The-Four-Dimensions-of-Service-Management-Intro.pdf
Value-Streams-Processes.pdf
4. The ITIL Service Value System
1. The Service Value System Overview-en_US.srt
1. The Service Value System Overview.mp4
10. Guiding Principle #7 Optimize and Automate-en_US.srt
10. Guiding Principle #7 Optimize and Automate.mp4
11. Governance-en_US.srt
11. Governance.mp4
12. Service Value Chain Overview-en_US.srt
12. Service Value Chain Overview.mp4
13. Service Value Chain The 6 Activities-en_US.srt
13. Service Value Chain The 6 Activities.mp4
14. Continual Improvement Overview-en_US.srt
14. Continual Improvement Overview.mp4
15. The Continual Improvement Model-en_US.srt
15. The Continual Improvement Model.mp4
16. Continual Improvement and The Guiding Principles-en_US.srt
16. Continual Improvement and The Guiding Principles.mp4
2. Opportunity, Demand and Value-en_US.srt
2. Opportunity, Demand and Value.mp4
3. The Guiding Principles Overview-en_US.srt
3. The Guiding Principles Overview.mp4
4. Guiding Principle #1 Focus on Value-en_US.srt
4. Guiding Principle #1 Focus on Value.mp4
5. Guiding Principle #2 Start Where You Are-en_US.srt
5. Guiding Principle #2 Start Where You Are.mp4
6. Guiding Principle #3 Progress Iteratively With Feedback-en_US.srt
6. Guiding Principle #3 Progress Iteratively With Feedback.mp4
7. Guiding Principle #4 Collaborate and Promote Visibility-en_US.srt
7. Guiding Principle #4 Collaborate and Promote Visibility.mp4
8. Guiding Principle #5 Think and Work Holistically-en_US.srt
8. Guiding Principle #5 Think and Work Holistically.mp4
9. Guiding Principle #6 Keep it Simple and Practical-en_US.srt
9. Guiding Principle #6 Keep it Simple and Practical.mp4
Continual-Improvement-Overview.pdf
Continual-improvement-and-the-guiding-principles.pdf
Governance.pdf
Guiding-Principle-1-Focus-on-Value.pdf
Guiding-Principle-2-Start-Where-You-Are.pdf
Guiding-Principle-3-Progress-Iteratively-With-Feedback.pdf
Guiding-Principle-4-Collaborate-and-Promote-Visibility.pdf
Guiding-Principle-5-Think-and-Work-Holistically.pdf
Guiding-Principle-6-Keep-it-Simple-and-Practical.pdf
Guiding-Principle-7-Optimize-and-Automate.pdf
Opportunity-Demand-and-Value.pdf
Service-Value-Chain-Overview.pdf
Service-Value-Chain-The-6-Activities.pdf
The-Continual-Improvement-Model.pdf
The-Guiding-Principles-Overview.pdf
The-Service-Value-System-Overview.pdf
5. ITIL Management Practices
-80-Questions-with-Answers-Batch-1.pdf
-80-Questions-with-Answers-Batch-2.pdf
-80-Questions-with-Answers-Batch-3.pdf
1. ITIL Management Practices Overview-en_US.srt
1. ITIL Management Practices Overview.mp4
10. General Management Practices Relationship Management-en_US.srt
10. General Management Practices Relationship Management.mp4
11. General Management Practices Risk Management-en_US.srt
11. General Management Practices Risk Management.mp4
12. General Management Practices Service Financial Management-en_US.srt
12. General Management Practices Service Financial Management.mp4
13. General Management Practices Strategy Management-en_US.srt
13. General Management Practices Strategy Management.mp4
14. General Management Practices Supplier Management-en_US.srt
14. General Management Practices Supplier Management.mp4
15. General Management Practices Workforce and Talent Management-en_US.srt
15. General Management Practices Workforce and Talent Management.mp4
16. Service Management Practices Availability Management-en_US.srt
16. Service Management Practices Availability Management.mp4
17. Service Management Practices Business Analysis-en_US.srt
17. Service Management Practices Business Analysis.mp4
18. Service Management Practices Capacity and Performance Management-en_US.srt
18. Service Management Practices Capacity and Performance Management.mp4
19. Service Management Practices Change Control-en_US.srt
19. Service Management Practices Change Control.mp4
2. General Management Practices Architecture Management-en_US.srt
2. General Management Practices Architecture Management.mp4
20. Service Management Practices Incident Management-en_US.srt
20. Service Management Practices Incident Management.mp4
21. Service Management Practices IT Asset Management-en_US.srt
21. Service Management Practices IT Asset Management.mp4
22. Service Management Practices Monitoring and Event Management-en_US.srt
22. Service Management Practices Monitoring and Event Management.mp4
23. Service Management Practices Problem Management-en_US.srt
23. Service Management Practices Problem Management.mp4
24. Service Management Practices Release Management-en_US.srt
24. Service Management Practices Release Management.mp4
25. Service Management Practices Service Catalogue Management-en_US.srt
25. Service Management Practices Service Catalogue Management.mp4
26. Service Management Practices Service Configuration Management-en_US.srt
26. Service Management Practices Service Configuration Management.mp4
27. Service Management Practices Service Continuity Management-en_US.srt
27. Service Management Practices Service Continuity Management.mp4
28. Service Management Practices Service Design-en_US.srt
28. Service Management Practices Service Design.mp4
29. Service Management Practices Service Desk-en_US.srt
29. Service Management Practices Service Desk.mp4
3. General Management Practices Continual improvement-en_US.srt
3. General Management Practices Continual improvement.mp4
30. Service Management Practices Service Level Management-en_US.srt
30. Service Management Practices Service Level Management.mp4
31. Service Management Practices Service Request Management-en_US.srt
31. Service Management Practices Service Request Management.mp4
32. Service Management Practices Service Validation and Testing-en_US.srt
32. Service Management Practices Service Validation and Testing.mp4
33. Technical Management Practices Deployment Management-en_US.srt
33. Technical Management Practices Deployment Management.mp4
34. Technical Management Practices Infrastructure and Platform Management-en_US.srt
34. Technical Management Practices Infrastructure and Platform Management.mp4
35. Technical Management Practices Software Development and Management-en_US.srt
35. Technical Management Practices Software Development and Management.mp4
4. General Management Practices InfoSec Management-en_US.srt
4. General Management Practices InfoSec Management.mp4
5. General Management Practices Knowledge Management-en_US.srt
5. General Management Practices Knowledge Management.mp4
6. General Management Practices Measurement and Reporting-en_US.srt
6. General Management Practices Measurement and Reporting.mp4
7. General Management Practices Organizational Change Management-en_US.srt
7. General Management Practices Organizational Change Management.mp4
8. General Management Practices Portfolio Management-en_US.srt
8. General Management Practices Portfolio Management.mp4
9. General Management Practices Project Management-en_US.srt
9. General Management Practices Project Management.mp4
Exam-1-Answers-and-Explanations.pdf
Exam-1.pdf
Exam-2-Answers-and-Explanations.pdf
Exam-2.pdf
Exam-3-with-Answers-and-Explanations.pdf
General-Management-Practices-Architecture-Management.pdf
General-Management-Practices-Continual-Improvement.pdf
General-Management-Practices-InfoSec-Management.pdf
General-Management-Practices-Knowledge-Management.pdf
General-Management-Practices-Measurement-and-Reporting.pdf
General-Management-Practices-Organizational-Change-Management.pdf
General-Management-Practices-Portfolio-Management.pdf
General-Management-Practices-Project-Management.pdf
General-Management-Practices-Relationship-Management.pdf
General-Management-Practices-Risk-Management.pdf
General-Management-Practices-Service-Financial-Management.pdf
General-Management-Practices-Strategy-Management.pdf
General-Management-Practices-Supplier-Management.pdf
General-Management-Practices-Workforce-and-Talent-Management.pdf
ITIL-Management-Practices-Overview.pdf
Service-Management-Practices-Availability-Management.pdf
Service-Management-Practices-Business-Analysis.pdf
Service-Management-Practices-Capacity-and-Performance-Management.pdf
Service-Management-Practices-Change-Control.pdf
Service-Management-Practices-IT-Asset-Management.pdf
Service-Management-Practices-Incident-Management.pdf
Service-Management-Practices-Monitoring-and-Event-Management.pdf
Service-Management-Practices-Problem-Management.pdf
Service-Management-Practices-Release-Management.pdf
Service-Management-Practices-Service-Catalogue-Management.pdf
Service-Management-Practices-Service-Configuration-Management.pdf
Service-Management-Practices-Service-Continuity-Management.pdf
Service-Management-Practices-Service-Design.pdf
Service-Management-Practices-Service-Desk.pdf
Service-Management-Practices-Service-Level-Management.pdf
Service-Management-Practices-Service-Request-Management.pdf
Service-Management-Practices-Service-Validation-and-Testing.pdf
Technical-Management-Practices-Deployment-Management.pdf
Technical-Management-Practices-Infrastructure-and-Platform-Management.pdf
Technical-Management-Practices-Software-Development-and-Management.pdf
Bonus Resources.txt
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