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  1 - Introduction

   1 -Course Introduction & Outlines.mp4

   2 -ManageEngine SDP Overview & Application Download.en_US.vtt

  10 - IT Asset Management

   1 -Asset Definition, Workflow, and Best Practicies.mp4

   2 -Asset Management Installation, Configuration, and Integration.mp4

   3 -Asset Registration and Agent Installation.mp4

   4 -Asset Customization.mp4

  11 - Automation & Workflow Design

   1 -Business Rules.mp4

   2 -Custom Triggers.mp4

   3 -Request Life Cycle (RLC).mp4

  12 - API Application Programming Interface

   1 -API Documentation.mp4

  13 - Integrations

   1 -Integration with ManageEngine Solutions and Third-Party Apps.mp4

  14 - Reporting and Analytics

   1 -Reports.mp4

   2 -Dashboard.mp4

  2 - Installation & Initial Configuration

   1 -Service Desk Plus Installation.mp4

   2 -Active Directory Integration.mp4

   3 -Roles & Permissions.mp4

   4 -Users & Support Groups.mp4

  3 - Incident Management & Templates Customization

   1 -Incident Definition, Workflow, and Best Practicies.mp4

   2 -Incident Template Customization.mp4

   3 -Field and Form Rules.mp4

  4 - Service Catalogs & Approval Workflow

   1 -Service Definition, Workflow, and Best Practicies.mp4

   2 -Service Catalog Customization.mp4

   3 -Approval Workflows.mp4

  5 - Service Level Agreement & Esclation Matrix

   1 -Introduction To Service Level Agreement.mp4

   2 -Priority Matrix.mp4

   3 -Configure Incident SLA.mp4

   4 -Configure Service SLA.mp4

   5 -Esclation Matrix.mp4

   6 -Operational Level Agreement.mp4

  6 - Problem Management

   1 -Problem Definition, Workflow, and Best Practicies.mp4

   2 -Problem Template Customization.mp4

  7 - Change Management

   1 -Change Definition, Workflow, and Best Practicies.mp4

   2 -Change Template Customization.mp4

   3 -Change Workflow.mp4

  8 - Project Management

   1 -Project Definition, Workflow, and Best Practicies.mp4

   2 -Project Template Customization.mp4

  9 - Knowledge Management

   1 -Knowledge Definition, Workflow, and Best Practicies.mp4

   2 -Knowledge Base Creation.mp4