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  1 - Good Customer Service

   1 - Good Customer Service.mp4

  10 - Dealing with Customers FacetoFace

   10 - Dealing with Customers FacetoFace.mp4

  11 - Dealing with Customers On the Phone

   11 - Dealing with Customers On the Phone.mp4

  12 - Customer Relationships

   12 - Customer Relations.mp4

  2 - Customer Service Policies

   2 - Customer Service Policies.mp4

  3 - Customer Loyalty

   3 - Customer Loyalty.mp4

  4 - First Impression

   4 - First Impression.mp4

  5 - Personal Appearance

   5 - Personal Appearance.mp4

  6 - Greeting Customers

   6 - Greeting Customers.mp4

  7 - Housekeeping Standards

   7 - Housekeeping Standards.mp4

  8 - Customer Complaints

   8 - Customer Complaints.mp4

  9 - Dealing with Customers Attitudes and Actions

   9 - Dealing with Customers Attitudes and Actions.mp4