[TutsNode.net] - IBM IT Support Professional Certificate

  introduction-to-cloud

   05_cloud-security-monitoring-case-studies-jobs-and-final-assignement

    02_case-studies-and-jobs

     01_case-studies-in-different-industry-verticals.en.srt

     01_case-studies-in-different-industry-verticals.en.txt

     02_career-opportunities-and-job-roles-in-cloud-computing.en.txt

    01_cloud-security-and-monitoring

     03_identity-and-access-management.en.srt

     01_what-is-cloud-security-part-1.mp4

     01_what-is-cloud-security-part-1.en.txt

     02_what-is-cloud-security-part-2.en.srt

     04_cloud-encryption.en.txt

     06_lesson-summary_instructions.html

     03_identity-and-access-management.mp4

     05_cloud-monitoring-basics-and-benefits.mp4

   04_emergent-trends-and-practices

    02_cloud-native-applications-devops-and-application-modernization

     03_application-modernization.en.srt

     03_application-modernization.en.txt

     04_lesson-summary_instructions.html

     02_devops-on-the-cloud.en.txt

     02_devops-on-the-cloud.mp4

    01_hybrid-multi-cloud-microservices-and-serverless

     02_microservices.en.srt

     03_serverless-computing.en.srt

     04_lesson-summary_instructions.html

     03_serverless-computing.en.txt

     03_serverless-computing.mp4

   03_components-of-cloud-computing

    01_cloud-infrastructure

     04_bare-metal-servers.en.txt

     01_overview-of-cloud-infrastructure.en.srt

     02_virtualization-and-virtual-machines-explained.en.srt

     01_overview-of-cloud-infrastructure.en.txt

     04_bare-metal-servers.en.srt

     03_types-of-virtual-machines.en.txt

     07_lesson-summary_instructions.html

     01_overview-of-cloud-infrastructure.mp4

     03_types-of-virtual-machines.mp4

    02_cloud-storage-and-content-delivery-networks

     01_basics-of-storage-on-cloud.en.srt

     07_lesson-summary_instructions.html

     02_file-storage.en.srt

     04_object-storage-overview.en.txt

     06_cdn-content-delivery-networks.en.txt

     02_file-storage.en.txt

     06_cdn-content-delivery-networks.mp4

     04_object-storage-overview.mp4

     02_file-storage.mp4

   01_overview-of-cloud-computing

    01_welcome

     01_welcome-to-introduction-to-cloud-computing.en.txt

     04_course-syllabus_instructions.html

     01_welcome-to-introduction-to-cloud-computing.mp4

    02_introduction-to-cloud-computing

     04_key-cloud-service-providers-and-their-services.en.srt

     03_key-considerations-for-cloud-computing.en.srt

     04_key-cloud-service-providers-and-their-services.en.txt

     03_key-considerations-for-cloud-computing.en.txt

     04_key-cloud-service-providers-and-their-services.mp4

     03_key-considerations-for-cloud-computing.mp4

    03_business-case-for-cloud-computing

     03_lesson-summary_instructions.html

     02_cloud-adoption-some-case-studies.en.txt

     02_cloud-adoption-some-case-studies.mp4

    04_emerging-technologies-accelerated-by-cloud

     02_artificial-intelligence-on-the-cloud.en.txt

     03_blockchain-and-analytics-in-the-cloud.en.srt

     03_blockchain-and-analytics-in-the-cloud.en.txt

     03_blockchain-and-analytics-in-the-cloud.mp4

     02_artificial-intelligence-on-the-cloud.mp4

   02_cloud-computing-models

    01_service-models

     05_lesson-summary_instructions.html

     02_iaas-infrastructure-as-a-service.en.srt

     01_overview-of-cloud-service-models.en.srt

     02_iaas-infrastructure-as-a-service.en.txt

     01_overview-of-cloud-service-models.mp4

     04_saas-software-as-a-service.mp4

    02_deployment-models

     01_public-cloud.en.srt

     02_private-cloud.en.srt

     01_public-cloud.en.txt

     03_hybrid-cloud.mp4

     02_private-cloud.mp4

  introduction-to-technical-support

   01_industry-professionals-guide-to-technical-support

    02_what-is-technical-support

     07_median-salary-ranges-in-technical-support_instructions.html

     03_career-opportunities-in-technical-support.en.srt

     06_activity-identifying-technical-support-responsibilities_index.html

     08_introduction-to-it-infrastructure.en.srt

     10_practice-quiz-industry-professionals-guide-to-technical-support_quiz.html

     02_insiders-viewpoints-background-for-tech-support.en.srt

     08_introduction-to-it-infrastructure.en.txt

     04_insiders-viewpoints-getting-started-in-tech-support.en.srt

     04_insiders-viewpoints-getting-started-in-tech-support.en.txt

     02_insiders-viewpoints-background-for-tech-support.mp4

     01_becoming-a-technical-support-professional.mp4

     08_introduction-to-it-infrastructure.mp4

     05_technical-support-roles-and-responsibilities.mp4

    01_welcome

     03_course-introduction.en.srt

     02_professional-certificate-overview-of-courses.en.srt

     03_course-introduction.en.txt

     03_course-introduction.mp4

     02_professional-certificate-overview-of-courses.mp4

   05_final-hands-on-project-and-quiz

    01_final-quiz

     02_summary-highlights_instructions.html

    02_course-wrap-up

     01_insiders-viewpoints-tech-support-a-great-career-choice.en.txt

     02_thanks-from-the-course-team_instructions.html

   03_support-tools-support-tiers-and-service-level-agreements

    01_support-tools-support-tiers-and-service-level-agreements

     01_overview-of-support-channels.en.srt

     04_future-of-technical-support-tools-emergin

     06_levels-of-technical-support.en.srt

     02_remote-support-tools.en.srt

     08_service-level-agreements-slas.en.srt

     06_levels-of-technical-support.en.txt

     13_practice-quiz-it-support-tiers-and-servic

     08_service-level-agreements-slas.en.txt

     05_insiders-viewpoints-remote-support.en.txt

     09_insiders-viewpoints-what-are-slas.en.srt

     11_activity-managing-your-escalations_instru

     06_levels-of-technical-support.mp4

     10_the-escalation-matrix.mp4

     09_insiders-viewpoints-what-are-slas.mp4

   04_ticketing-systems

    01_ticketing-systems

     11_effective-documentation-communication.en.srt

     09_tech-support-methodologies-frameworks.en.srt

     08_introduction-to-troubleshooting.en.srt

     12_a-day-in-the-life-of-a-technical-support-specialist.en.srt

     05_popular-ticketing-systems.en.txt

     04_activity-exploring-the-lifecycle-of-a-ticket_index.html

     02_handling-difficult-situations.mp4

     06_insiders-viewpoints-ticketing-systems.en.srt

     09_tech-support-methodologies-frameworks.en.txt

     15_practice-quiz-support-tools-and-ticketing-systems_quiz.html

     12_a-day-in-the-life-of-a-technical-support-specialist.en.txt

     06_insiders-viewpoints-ticketing-systems.en.txt

     14_summary-highlights_instructions.html

     04_activity-exploring-the-lifecycle-of-a-ticket_instructions.html

     06_insiders-viewpoints-ticketing-systems.mp4

     11_effective-documentation-communication.mp4

     01_what-are-ticketing-systems.mp4

     10_insiders-viewpoints-advances-in-technical-support.mp4

     12_a-day-in-the-life-of-a-technical-support-specialist.mp4

   02_technical-support-skills-and-opportunities

    01_technical-support-skills-and-opportunities

     11_how-to-increase-your-salary-as-a-tech-support-professional_instructio

     05_performance-evaluation-of-technical-support-professionals.en.srt

     09_industry-certifications-for-technical-support.en.srt

     03_basics-of-technical-skills.en.txt

     04_activity-identifying-skills-in-technical-support_index.html

     06_insiders-viewpoints-feedback-and-rewarding-experiences.en.txt

     09_industry-certifications-for-technical-support.en.txt

     10_insiders-viewpoints-skills-for-success-in-technical-support.en.srt

     01_technical-support-soft-skills.en.txt

     12_summary-highlights_instructions.html

     02_insiders-viewpoints-customer-support-mindset.en.txt

     04_activity-identifying-skills-in-technical-support_instructions.html

     08_insiders-viewpoints-career-paths-in-tech-support.mp4

     10_insiders-viewpoints-skills-for-success-in-technical-support.mp4

     02_insiders-viewpoints-customer-support-mindset.mp4

     09_industry-certifications-for-technical-support.mp4

  introduction-software-programming-and-databases

   01_computing-platforms-and-software-applications

    01_welcome

     01_course-introduction-video.en.srt

    02_computing-platforms-and-software-applications

     08_summary-highlights_instructions.html

     06_productivity-business-and-collaboration-software.

     02_commercial-and-open-source-software.en.srt

     03_software-licenses.en.txt

     02_commercial-and-open-source-software.en.txt

     04_software-installation-management.en.txt

     05_software-versions.en.txt

     01_computing-platforms-and-compatibility.mp4

     04_software-installation-management.mp4

     05_software-versions.mp4

   04_database-fundamentals

    01_database-fundamentals

     06_database-management.en.srt

     04_database-types.en.srt

     02_database-fundamentals-and-constructs.en.txt

     03_database-roles-and-permissions.en.srt

     01_types-of-data-sources-and-uses.en.txt

     04_database-types.en.txt

     03_database-roles-and-permissions.en.txt

     02_database-fundamentals-and-constructs.mp4

     06_database-management.mp4

     04_database-types.mp4

     03_database-roles-and-permissions.mp4

   02_fundamentals-of-web-browsers-applications-and-cloud-computing

    01_fundamentals-of-web-browsers-applications-and-cloud-computing

     09_software-developm

     05_browser-security-

     02_browser-installs-

     01_common-web-browse

     10_summary-highlight

   03_basics-of-programming

    01_basics-of-programming

     04_understanding-code-organization-methods.en.srt

     06_introduction-to-programming-concepts-part-1.en.srt

     05_branching-and-looping-programming-logic.en.srt

     04_understanding-code-organization-methods.en.txt

     02_comparing-compiled-and-interpreted-programming-languages.en.txt

     01_interpreted-and-compiled-programming-languages.en.txt

     07_introduction-to-programming-concepts-part-2.en.txt

     02_comparing-compiled-and-interpreted-programming-languages.mp4

     04_understanding-code-organization-methods.mp4

     06_introduction-to-programming-concepts-part-1.mp4

     05_branching-and-looping-programming-logic.mp4

   05_final-quiz

    01_course-wrap-up

     02_congrats-next-steps_instructions.html

  introduction-to-networking-and-storage

   03_configuring-and-troubleshooting-networks

    01_network-setup-and-tools

     01_configuring-a-wired-soho-network.en.srt

     05_troubleshooting-network-connectivity.en.srt

     06_network-troubleshooting-with-command-line-utilities.en.srt

     02_configuring-a-wireless-soho-network.en.txt

     04_network-settings-in-windows.en.txt

     06_network-troubleshooting-with-command-line-utilities.en.txt

     01_configuring-a-wired-soho-network.mp4

     02_configuring-a-wireless-soho-network.mp4

     06_network-troubleshooting-with-command-line-utilities.mp4

   02_networking-fundamentals-part-ii

    01_hardware-network-flow-and-protocols

     01_networking-hardware-devices.en.srt

     04_wireless-networks-and-standards.en.srt

     02_packets-ip-addressing-dns-dhcp-and-nat.en.txt

     01_networking-hardware-devices.en.txt

     04_wireless-networks-and-standards.en.txt

     05_protocol-table.en.txt

     02_packets-ip-addressing-dns-dhcp-and-nat.mp4

     04_wireless-networks-and-standards.mp4

     03_models-standards-protocols-and-ports.mp4

   01_networking-fundamentals

    02_network-topologies-types-and-connections

     01_types-and-topologies.en.srt

     04_wireless-connections.en.srt

     01_types-and-topologies.en.txt

     04_wireless-connections.en.txt

     02_wired-connections.en.txt

     03_cables.mp4

     05_advantages-and-disadvantages-of-network-types.mp4

     02_wired-connections.mp4

    01_welcome

     01_course-introduction.en.srt

   04_storage-types-and-network-sharing

    01_common-storage-and-sharing-options

     06_cloud-based-storage-devices.en.srt

     02_local-storage-with-multiple-drives.en.srt

     03_troubleshooting-storage-issues.en.txt

     02_local-storage-with-multiple-drives.en.txt

     04_types-of-hosted-storage-and-sharing.en.txt

     07_summary-highlights_instructions.html

     03_troubleshooting-storage-issues.mp4

     02_local-storage-with-multiple-drives.mp4

     04_types-of-hosted-storage-and-sharing.mp4

   05_final-quiz-and-assignment

    01_course-wrap-up

     02_optional-ibm-technical-support-professional-certificate.en.txt

     01_congrats-next-steps_instructions.html

     03_optional-professional-certificate-overview-of-courses.en.txt

     03_optional-professional-certificate-overview-of-courses.mp4

  introduction-to-hardware-and-operating-systems

   05_windows-workstation-setup-evaluation-and-troubleshooting

    02_introduction-to-workstation-evaluation-setup-and-troubleshooting

     04_introduction-to-trou

     01_evaluating-computing

     03_screen-capture-and-t

    01_introduction-to-microsoft-windows-workstation-setup-and-management

     02_microsoft-windows-

     01_installing-microso

    03_module-5-summary-and-graded-quiz

   07_bonus-module-exploring-additional-desktop-and-mobile-operating-systems

    01_exploring-additional-desktop-and-mobile-operating-systems

     02_getting-start

     03_networking-an

     01_linux-operati

   01_introduction-to-computing-fundamentals

    01_introduction-to-computing-fundamentals-and-operating-systems

     04_understanding-how-computers-talk.en.srt

     02_introduction-to-computing-fundamentals.en.

     04_understanding-how-computers-talk.en.txt

     01_course-introduction.en.txt

     08_summary-highlights_instructions.html

     07_using-your-windows-lab-workspace.en.txt

     04_understanding-how-computers-talk.mp4

     02_introduction-to-computing-fundamentals.mp4

     07_using-your-windows-lab-workspace.mp4

   03_interfaces-and-connectors

    01_introduction-to-interfaces-peripherals-and-connectors

     01_identifying-ports-and-connectors.en.srt

     05_peripheral-and-printer-connections.en.srt

     01_identifying-ports-and-connectors.en.txt

     06_installation-types.en.srt

     03_identifying-audio-connectors.en.txt

     03_identifying-audio-connectors.en.srt

     02_identifying-graphic-devices.mp4

     04_wired-and-wireless-connections.mp4

     06_installation-types.mp4

   02_computing-devices-and-peripherals

    01_introduction-to-hardware-and-components

     03_hard-drives.en.srt

     06_printers-and-scanners.en.srt

     05_display-devices.en.srt

     02_input-and-pointing-devices.en.txt

     02_input-and-pointing-devices.en.srt

     03_hard-drives.en.txt

     07_audio-and-visual-devices.en.txt

     04_optical-drives-and-external-storage.mp4

     05_display-devices.mp4

     01_identifying-hardware-components-and-peripherals.mp4

     02_input-and-pointing-devices.mp4

   04_internal-computer-components

    01_introduction-to-internal-computer-components

     04_display-cards-and-sound-cards.en.srt

     02_data-processing-and-storage.en.txt

     06_cooling-and-fans.en.srt

     04_display-cards-and-sound-cards.en.txt

     07_summary-highlights_instructions.html

     06_cooling-and-fans.en.txt

     02_data-processing-and-storage.mp4

     01_internal-computer-components.mp4

     04_display-cards-and-sound-cards.mp4

   06_final-quiz-and-assignment

    01_course-wrap-up

     02_optional-ibm-technical-support-professional-certificate.en.txt

     03_optional-professional-certificate-overview-of-courses.en.txt

     01_congrats-and-next-steps_instructions.html

     03_optional-professional-certificate-overview-of-courses.mp4

  introduction-to-cybersecurity-essentials

   01_common-security-threats-and-risks

    02_security-concerns

     02_importance-of-security-and-information-privacy.en.srt

     04_different-types-of-security-threats.en.txt

     02_importance-of-security-and-information-privacy.en.txt

     05_optional-activity-cybersecurity-ops-terminal_instructions.html

     01_confidentiality-integrity-and-availability-concerns.en.txt

     02_importance-of-security-and-information-privacy.mp4

     01_confidentiality-integrity-and-availability-concerns.mp4

    01_welcome

   02_security-best-practices

    01_password-management-and-security-best-practices

     03_ways-to-hardening-devices.en.srt

     02_authentication-authorization-and-accounting.en.srt

     01_password-management-techniques.en.txt

     05_encryption-concepts.en.txt

     02_authentication-authorization-and-accounting.en.txt

     06_emails-and-spam-management.en.txt

     03_ways-to-hardening-devices.mp4

     01_password-management-techniques.mp4

     04_validation-and-device-usage.mp4

   03_safe-browsing-practices

    01_security-concerns-and-safe-browsing

     02_public-browsing-risks.en.srt

     04_safe-browsing-techniques.en.srt

     03_browser-security-settings.en.txt

     02_public-browsing-risks.en.txt

     04_safe-browsing-techniques.en.txt

     03_browser-security-settings.mp4

     04_safe-browsing-techniques.mp4

     05_security-threats-virtual-private-networks.mp4

   04_final-quiz

    01_course-wrap-up

     02_congrats-next-steps_instructions.html

  technical-support-case-studies

   03_final-exam-and-practice-for-comptia-itf-certification

    02_course-wrap-up

     02_comptia-itf-offer_instructions.html

    01_final-exam-and-practice-for-comptia-itf

   01_hardware-and-operating-systems

    01_welcome

     01_course-introduction.en.txt

    02_hardware-and-operating-systems-scenarios

   02_cloud-computing

    01_cloud-basics-exam

 TutsNode.net.txt

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