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  1 - Introduction

   1 - Welcome.mp4

   2 - What is Amazon Connect.mp4

   3 - Amazon Connect Pricing Model.mp4

  10 - AWS Lambda and integration with Amazon Connect

   32 - AWS Lambda Introduction.mp4

   33 - Logging messages to CloudWatch English.vtt

   34 - AWS Lambda integration with Amazon Connect English.vtt

   34 - List of available contact attributes and their JSONPath reference.txt

  11 - Personalizing user experience using AWS Lambda

   35 - Solution Overview.mp4

   36 - Setting up a Dynamo DB table.mp4

   37 - Update AWS Lambda function English.vtt

  12 - Amazon Lex Chatbot and intelligent contact center

   38 - Amazon Lex Introduction.mp4

   39 - Building a chatbot with Amazon Lex English.vtt

   40 - How do I display caller contact attributes in an Amazon Connect screenpop.txt

   40 - Integrating Amazon Lex with Amazon Connect voice English.vtt

   41 - Integrating Amazon Lex with Amazon Connect chat English.vtt

   5 - Amazon Lex Quiz.html

  2 - Setup and Overview

   4 - Creating an AWS account and overview English.vtt

   5 - Creating an Amazon Connect Instance English.vtt

   6 - Claiming your first phone number English.vtt

   7 - Amazon Connect User Interface English.vtt

   8 - CCP Overview English.vtt

  3 - Core Concepts

   10 - Creating user accounts and security profiles.mp4

   11 - Queues and Hours of operations.mp4

   12 - Routing Profiles.mp4

   9 - Core Concepts overview English.vtt

  4 - Contact Flows Part 1

   13 - Contact Flows introduction English.vtt

   14 - Customer Queue Flow.mp4

   15 - Contact Attributes.mp4

   16 - Setting up a call back option English.vtt

   17 - Handling multiple scenarios in customer queue flow English.vtt

   3 - Contact Flows Quiz.html

  5 - Recording Monitoring and Metrics

   18 - Enable Call Recording and Playback.mp4

   19 - Monitoring Live conversations.mp4

   20 - Realtime metrics and reporting.mp4

   21 - Historic metrics and reporting.mp4

  6 - Contact Flows Part 2

   22 - Whisper Flows.mp4

   23 - Hold Flows.mp4

   24 - Transfer Flows and Quick Connects English.vtt

  7 - Amazon Polly and SSML

   25 - Amazon Polly and SSML.mp4

  8 - Amazon Connect Chat

   26 - Setting up a basic chat support.mp4

   27 - Implementing Asynchronous Chat.mp4

   28 - How to pass customers display name when chat initializes.txt

   28 - Integrating Amazon Connect Chat to your website.mp4

   29 - Recording and live monitoring chat conversations.mp4

  9 - Tasks

   30 - Tasks Introduction.mp4

   31 - Automating task creation from contact flow.mp4