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  1. An introduction to service design

   1. An illustration of service design.srt

   2. Company challenges.mp4

   2022 SOFTWARE LIST.pdf

   3. Service design to the rescue.srt

   4. Service design scope.srt

   5. The design lifecycle.srt

   6. Lecture key takeaways.srt

  2. Service design patterns that work

   1. Introduction to service design patterns.srt

   2. Pattern 1 diverge & converge.mp4

   3. Pattern 2 solving the right problem.mp4

   4. Pattern 3 adapt & iterate frequently.mp4

   5. Pattern 4 quick & dirty methods.mp4

   6. Pattern 5 collaboration is key.mp4

   7. Pattern 6 practice over theory.mp4

   8. Lecture key takeaways.mp4

  3. Service design toolbox

   1. Introduction to service design tools.srt

  4. Service design personas

   1. Introduction to personas.srt

   2. Persona building blocks.mp4

   3. The four types of personas.mp4

   4. Creating & deploying a persona.mp4

   5. Case in point - Personas.html

   6. Lecture key takeaways.srt

  5. Service design prototypes

   1. Introduction to prototypes.srt

   2. Prototype building blocks.mp4

   3. Prototype characteristics.mp4

   4. Fidelity level pros & cons.mp4

   5. Case in point - Prototype.html

   6. Lecture key takeaways.srt

  6. Wrapping up

   1. Congratulations!.srt