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[ FreeCourseWeb com ] Udemy - Workforce management Real Time Analyst
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Get Bonus Downloads Here.url (Size: 1.27 GB) (Files: 41)
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01 - KPIs Essentials in WFM
001 Introduction to KPIs.mp4
001 Introduction to KPIs_en.vtt
001 KPI-ESSENTIALS.pptm
001 UTILI-VS-OCC.xlsx
001 excel-adh.xlsx
001 staffing-levels.xlsx
02 - SERVICE LEVEL INTERPRETATION
001 INTERVAL-INTERPRETATION.pptm
001 SERVICE LEVEL REPORT AND ERLANG C CALCULATOR.mp4
001 SERVICE LEVEL REPORT AND ERLANG C CALCULATOR_en.vtt
03 - Workforce Management
001 what is Workforce Management.mp4
001 what is Workforce Management_en.vtt
04 - INTRADAY TRAFFIC DUTIES
001 You will learn all the Intraday Traffic activities and duties.mp4
001 You will learn all the Intraday Traffic activities and duties_en.vtt
002 Requirements and skills like MS excel, IEX and Avaya Cms and more.mp4
002 Requirements and skills like MS excel, IEX and Avaya Cms and more_en.vtt
003 INTERVAL ANALYSIS REFERRED TO EXPLAIN WHEN AN INTERVAL IS LOST.mp4
003 INTERVAL ANALYSIS REFERRED TO EXPLAIN WHEN AN INTERVAL IS LOST_en.vtt
05 - ERLANG C
001 LEARN THE INPUTS FOR AN ERLANG C FORMULA AND THE OUTPUT.mp4
001 LEARN THE INPUTS FOR AN ERLANG C FORMULA AND THE OUTPUT_en.vtt
06 - SKILLS
001 HOW SKILLS ARE CREATED AND CATEGORIZE INTO THE IEX SYSTEM.mp4
001 HOW SKILLS ARE CREATED AND CATEGORIZE INTO THE IEX SYSTEM_en.vtt
07 - MANAGEMENT UNITS OR SITES
001 MANAGEMENT UNITS OR SITES ARE NECESSARY FOR ORGANIZATION AND COMPARISON PURPOSES.mp4
001 MANAGEMENT UNITS OR SITES ARE NECESSARY FOR ORGANIZATION AND COMPARISON PURPOSES_en.vtt
08 - CONTACT TYPES, LOBS OR QUEUES
001 MANAGING LOBS ARE CRUCIAL FOR SERVICE LEVEL PERFORMANCE AND KPIs RELATED.mp4
001 MANAGING LOBS ARE CRUCIAL FOR SERVICE LEVEL PERFORMANCE AND KPIs RELATED_en.vtt
002 WFM KEY PERFORMANCE INDICATORS.mp4
002 WFM KEY PERFORMANCE INDICATORS_en.vtt
09 - ADHERENCE, CONFORMANCE AND ATTRITION
001 ADHERENCE IS ONE OF THE KEY FACTORS TO GET THE PLAN DONE.mp4
001 ADHERENCE IS ONE OF THE KEY FACTORS TO GET THE PLAN DONE_en.vtt
10 - THE QUEUE
001 LEARNING HOW TO MAKE CALL OUTS BASED ON A QUEUE IS A BASIC DUTY FOR AN RTA.mp4
001 LEARNING HOW TO MAKE CALL OUTS BASED ON A QUEUE IS A BASIC DUTY FOR AN RTA_en.vtt
11 - CODING EXCEPTIONS
001 FROM VTO TO UNPLANNED ABSENCES AND SUCH, CODING CORRECTLY IS A BIG FACTOR IN RTA.mp4
001 FROM VTO TO UNPLANNED ABSENCES AND SUCH, CODING CORRECTLY IS A BIG FACTOR IN RTA_en.vtt
12 - WFM SYSTEMS AVAYA CMS, IEX AND WEBSTATION
001 LEARN HOW TO USE AVAYA CMS.mp4
001 LEARN HOW TO USE AVAYA CMS_en.vtt
13 - REPORTS
001 THERE ARE SO MANY REPORTS THAT ARE ISSUED , WE LISTED THE MOST COMMON ONES.mp4
001 THERE ARE SO MANY REPORTS THAT ARE ISSUED , WE LISTED THE MOST COMMON ONES_en.vtt
14 - QUIZ
001 QUIZ.html
15 - QUIZ ANSWERS
001 ANSWERS.html
Bonus Resources.txt
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