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  1. Introduction

   001. Having difficult conversations.mp4

  2. Finding a Path through Disagreement

   002. Preparing yourself to engage in the conversation.mp4

   003. Starting the conversation.mp4

   004. Using active listening skills.mp4

   005. Strategic listening for gaining understanding.mp4

   006. Using questions to get clarity and more information.mp4

   007. Setting the stage for agreement.mp4

   008. Managing emotions effectively.mp4

   009. Productive venting.mp4

   010. The power of silence.mp4

   011. What do they need.mp4

   012. Learning from hostage negotiators.mp4

   013. Excelling with hostage negotiation tips.mp4

  3. Conclusion

   014. Using conflict resolution techniques.mp4

   015. Sharpening your conflict resolution techniques.mp4

   016. Recommendations for self-teaching.mp4

  Bonus Resources.txt

  Ex_Files_Communicating_through_Disagreement

   Exercise Files