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  [1] Introduction

   [1] Introduction.srt

  [2] 1. The Fundamentals of Talking to Customers

   [1] Tone matters.srt

   [2] Speak their language.srt

   [3] Positive attitude and personality.srt

   [4] Brevity over depth.srt

   [5] Focus on results.srt

  [3] 2. Adding Value and Avoiding Mishaps

   [1] Stop talking and start listening.srt

   [2] Ask the right questions.srt

   [3] The power of body language.srt

   [4] Avoid conversation killers.srt

  [4] 3. Ending on a High Note

   [1] Handling difficult conversations.srt

   [2] Following up.srt

  [5] Conclusion

   [1] Next steps.srt