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CBT Nuggets - Salesforce Intermediate

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This Salesforce Intermediate Course with Jim Anthony will take you deeper into the features and functionality of Salesforce. You will also learn many sales and marketing trends as well as best practices for the real world.
This course will cover improving customer engagement, lead nurturing and lead scoring through Salesforce native functionality and a few additional third-party apps. Youll learn about managing opportunities, forecasts and pipeline with a real world perspective on how to stay on top of your opportunities and stay connected with your prospects and customers. You will learn about native Salesforce email features and functions such as sending stay-in-touch requests, leveraging email tracking, and using email templates and letterheads. We will also cover reports and dashboards, chatter, app exchange and data.com. Youll also get some hands-on experience using workflow rules, formulas, and setting up an approval process.

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